FOR ADVENTURESMITH TRAVELERS
The health and safety of our clients is always our very highest priority. As a family-owned travel company, AdventureSmith Explorations and our partners throughout the world take very seriously our responsibility to understand how the evolving coronavirus pandemic may affect our travelers. As governments and communities work rapidly to flatten the curve of COVID-19 worldwide, we are in full support of taking the extra precautions needed.
We are monitoring the situation closely, staying in daily contact with our destination partners, local operators and governments to bring you the most up-to-date information from reliable sources. We are working diligently to respond to recent announcements and assist our most immediately affected clients; we appreciate your patience if your trip is scheduled farther out.
Changing, Rescheduling or Cancelling Your Travel
As the pandemic develops, we will assist you in rescheduling your trip or canceling your plans if necessary. Airlines, cruise lines and local travel service providers around the world are modifying their payment terms and cancellation penalties considering the global concern about the coronavirus. We appreciate your understanding that boat operators, accommodations and travel partners in every destination are operating under different circumstances and policies. Therefore, individual questions about travel, as well as requests to postpone or cancel a trip, must be addressed on a case-by-case basis.
COVID-19 & Travel Insurance
According to our partners at Travelex Insurance, coronavirus is being treated the same as any other illness. If you or a traveling companion (or an immediate family member) contracts the coronavirus or is quarantined while your policy is in effect, then trip cancellation/trip interruption coverage as well as emergency medical and evacuation coverage is in effect. It is important to note that fear of travel or travel advisories are not covered risks on standard policies. Travelex Insurance policies purchased within 21 days of initial trip payment also cover the financial default of an airline, cruise line, common carrier or tour operator. Unfortunately, the Travelex Insurance Cancel For Any Reason coverage upgrade was recently discontinued as of 3/18/20. However some travel insurance providers are still offering Cover for Any Reason policies. We suggest you review SquareMouth Travel Insurance comparison engine to review and purchase an policy that meets your needs. If you have questions about travel insurance or your specific policy or situation, we suggest you contact Travelex Insurance or your travel insurance company.
We Are Here for You
We cannot anticipate how long the coronavirus pandemic will last. In times like this, we reflect on the travel experiences we’ve had and how they have connected us to one another. We have received countless calls from travelers concerned about their plans, eager to proceed when the time is right and understanding of the circumstances regarding this unprecedented event. Working with clients to solve complex travel challenges is at the core of our business, and rest assured we are here for you—to be your advocate and trusted resource—during this difficult time.
Working with clients to solve complex travel challenges is at the core of our business, and rest assured we are here for you.